Bring the evidence.
If Hvelv cannot classify something safely, it locks the action. Send the app version, macOS version, the affected harness, and the relevant local audit entry. Do not send provider secrets, encryption identities, or raw agent-session contents.
Before writing
- Run a fresh scan and confirm the coding tool is closed.
- Check that your archive provider remains reachable through the configured rclone remote.
- For restore problems, retain the encrypted object and catalog so verification can be diagnosed.
Contact
Email support@hvelv.bot. Paid licenses include lifetime application updates, not a guaranteed response-time service level.